Man and Van Brent Privacy Policy
This Privacy Policy explains how Man and Van Brent collects, uses, shares and protects personal data relating to customers and prospective customers in the Brent area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
By contacting Man and Van Brent, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Man and Van Brent customers and service users in the Brent area regardless of how you contact us, including by phone, online enquiry forms or in person.
Who We Are
Man and Van Brent provides transport, moving and related services to residential and business customers in the Brent area. For the purposes of the UK GDPR, Man and Van Brent is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
Personal Data We Collect
We only collect personal data that we need in order to provide our services, manage our business and comply with legal obligations. The types of data we may collect include:
Identification and contact details such as your name, address, pick-up and delivery addresses, contact details and any other contact details you choose to provide.
Service information such as details about the items to be moved, property access information, service preferences, booking dates and times, and notes relevant to carrying out your move or transport service.
Communication records such as messages, call notes and enquiry details when you contact us to request a quote, make a booking, ask questions or raise a complaint.
Payment and transaction data such as amounts charged, payment method used, transaction dates and basic billing details. We do not store full card details where payment is processed through an external payment service provider.
Technical data where applicable such as basic device and connection information when you use any online forms or digital services that we provide.
We generally collect this information directly from you. In limited cases we may receive contact details or booking details from third parties who arrange services on your behalf, for example an agent or another business partner.
Lawful Bases for Processing
Man and Van Brent only processes personal data when we have a lawful basis to do so under the UK GDPR. Depending on the context, we may rely on one or more of the following lawful bases:
Contract performance. We process your personal data where it is necessary to enter into and perform a contract with you, for example to provide a quote, confirm a booking, carry out your move and manage payments and invoices.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, keeping records of work carried out and handling queries or complaints.
Legal obligation. We process certain information to comply with legal and regulatory requirements, including record-keeping, accounting, tax and responding to lawful requests from public authorities.
Consent. In circumstances where we rely on your consent, we will clearly explain what we are asking for and why. You can withdraw your consent at any time, although this will not affect any processing carried out before withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotations for our services.
To set up, manage and complete bookings and jobs, including contacting you about arrangements and any changes.
To process payments, issue invoices and maintain proper business and financial records.
To manage our customer relationships, deal with feedback and resolve complaints or disputes.
To plan and improve our services, for example by analysing the types of jobs we undertake and the areas we serve.
To protect our business, our customers and our staff, including preventing and detecting misuse or fraudulent activity.
To comply with legal and regulatory obligations applicable to our business.
Sharing Your Personal Data
We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes set out in this Privacy Policy or where we are legally required to do so. These recipients may include:
Service providers and processors who supply services to us, such as IT support, website or booking platform providers, secure data storage providers and payment service providers. These parties act on our instructions and are required to keep your data secure and confidential.
Subcontractors and drivers who help us deliver our services. We will only share the information they need to perform the relevant job, such as your contact details and pick-up and delivery locations.
Professional advisers such as accountants, legal advisers and insurers where this is necessary for the management and protection of our business.
Public authorities or law enforcement bodies when we are required to do so by law or to protect our rights, property or safety or that of others.
International Data Transfers
Our core operations are based in the United Kingdom and we aim to store and process personal data within the UK or in locations offering an equivalent level of protection. If we use service providers located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data remains protected in line with UK GDPR requirements, such as using contracts with approved data protection clauses.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
In general, customer and booking records are retained for a period that allows us to respond to queries, handle possible disputes and maintain accurate financial records in line with applicable limitation periods and tax laws. When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, data minimisation, staff awareness measures and regular review of our data handling practices.
While we take reasonable steps to safeguard your information, no system can be completely secure. You are also responsible for taking sensible precautions when sharing personal data with us, particularly over open networks.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain additional information.
Right to rectification. You can ask us to correct inaccurate personal data and to complete incomplete information.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection raised by you.
Right to object. You can object to processing based on our legitimate interests where you consider that your rights and interests outweigh our own. We will assess your request and stop processing unless we have compelling legitimate grounds to continue.
Right to data portability. Where we process your personal data by automated means and on the basis of your consent or a contract with you, you may request a copy of the data you provided in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
How to Exercise Your Rights
If you wish to exercise any of your data protection rights, please contact us using the usual contact details you use for our services. To help us respond, please provide your name, contact details, a description of your request and any relevant reference such as a booking date. We may need to verify your identity before fulfilling your request.
You also have the right to lodge a complaint with the UK data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any issues directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services, in relevant laws or in how we process personal data. Any updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically so that you remain informed about how Man and Van Brent handles personal data for customers in the Brent area.
Cost-effective Prices on Man and Van Brent Services
When it's time to moving don't hesitate to call our man and van Brent experts!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
(71) 
GET IN TOUCH WITH US
Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: NW1 0NH
City: London
Country: United Kingdom
Web: https://manandvanbrent.org.uk/
Description: Everybody in Brent, NW1 benefits immensely from our man and van removal services, so why don’t you try them for yourself and call today.
