Man and Van Brent Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Brent provides man and van, removals, and related services within the United Kingdom. By making a booking, using our website, or otherwise engaging our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 Client means the individual, company, partnership, or other entity that makes a booking or uses our services.
1.2 Services means any man and van, removal, transport, loading, unloading, packing, storage collection or delivery, and any related services provided by Man and Van Brent.
1.3 Vehicle means any vehicle used by Man and Van Brent or its contractors to provide the Services.
1.4 Goods means the items, belongings, furniture, equipment, or materials that are the subject of the Services.
1.5 Contract means the agreement between Man and Van Brent and the Client, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Service Area and Scope of Work
2.1 Man and Van Brent provides removal and man and van services primarily within the United Kingdom. Some services may be subject to distance limitations or additional charges depending on the collection and delivery locations.
2.2 The scope of work will be as described in our quotation or booking confirmation, including the Service date, estimated time, vehicle size, number of operatives, and any agreed additional services such as packing.
2.3 We reserve the right to sub-contract all or part of the Services to vetted third parties. In this case, these Terms and Conditions will continue to apply.
3. Booking Process
3.1 Bookings may be made by the Client via our online forms or other accepted methods of communication. All bookings are subject to confirmation by Man and Van Brent.
3.2 When making a booking, the Client must provide accurate and complete information, including but not limited to:
a. Full collection and delivery addresses
b. Access details at each property, including floor level, lift availability, parking restrictions, and distance from parking to entrance
c. A clear and honest description of the volume and nature of the Goods
d. Any special handling requirements, fragile or high value items, and disassembled or bulky items
e. Preferred dates and times for the Service.
3.3 Quotations are based on the information supplied by the Client. If, upon arrival, the information proves to be inaccurate or incomplete, we may adjust the price, change the type of Service provided, or decline to carry out part or all of the work.
3.4 A booking is only considered confirmed once we have issued a written confirmation. We may decline a booking at our sole discretion.
4. Quotations and Pricing
4.1 Unless stated otherwise, quotations are estimates based on the details supplied and are not a fixed price. Final charges may vary depending on the actual time taken, volume of Goods, access conditions, and any additional Services requested or reasonably required on the day.
4.2 Our prices may include charges for fuel, labour, and mileage within a stated radius. Additional charges may apply for extended mileage, congestion charges, tolls, ferry costs, parking fees, or access-related expenses.
4.3 Quotations are valid for a limited period as specified at the time of issue. We reserve the right to revise a quotation if the booking is not confirmed within that period, or if there is a material change in circumstances.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due either in advance of the Service or immediately upon completion on the day of the move.
5.2 We may require a deposit to secure the booking. The amount and due date for the deposit will be communicated at the time of booking.
5.3 The Client agrees to pay all charges in full using an accepted payment method. We reserve the right to withhold the commencement or completion of any Service where payment has not been received as agreed.
5.4 If the Service exceeds the estimated time or includes additional work requested by the Client, the final price will be adjusted accordingly. The Client agrees to pay for any extra time or labour at the applicable hourly or fixed rates.
5.5 Overdue payments may incur interest and administration fees. We reserve the right to charge interest on late payments at the statutory rate and to recover reasonable costs of collection.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by giving us clear notice via an accepted communication method.
6.2 Where the Client cancels more than a specified number of working days before the scheduled Service date, any deposit may be refundable or transferable at our discretion, subject to any administration fees communicated at the time of booking.
6.3 Where the Client cancels at shorter notice, we may retain all or part of the deposit or charge a cancellation fee, reflecting the time reserved and any costs incurred. Details of typical cancellation charges will be provided on request or at the time of booking.
6.4 If the Client fails to be present, fails to provide access, or is otherwise not ready to proceed at the agreed time and date, this may be treated as a late cancellation and may result in full or partial charges.
6.5 We will use reasonable endeavours to accommodate any requested change of date, time, or scope of work, but such changes are subject to availability and may require a revised quotation.
6.6 Man and Van Brent reserves the right to cancel or postpone a Service in the event of circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, road closures, industrial action, or safety concerns. In such cases, we will seek to rearrange the Service at a mutually convenient time. Our liability in such circumstances is limited in accordance with section 11.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Ensuring that all Goods are suitably packed, protected, and ready for transport unless packing services have been specifically agreed
b. Ensuring that all items to be moved are correctly identified and accessible
c. Arranging suitable parking for the Vehicle at both collection and delivery points, including any permits or permissions required
d. Complying with all relevant property rules and regulations, including any restrictions on moving hours
e. Being present, or arranging a responsible representative to be present, during collection and delivery to direct operations and check that all Goods are loaded and unloaded.
7.2 The Client must not request, and our staff must not undertake, any action that is unsafe, unlawful, or likely to cause damage to property or Goods.
8. Items We Do Not Carry
8.1 Unless specifically agreed in writing, we do not transport:
a. Hazardous, illegal, or dangerous goods including explosives, flammable substances, chemicals, or gas cylinders
b. Perishable goods requiring refrigeration
c. Livestock, pets, or other animals
d. Cash, securities, precious metals, jewellery of high value, or collections of significant value
e. Waste materials except as allowed under section 10.
8.2 If such items are transported without our knowledge or consent, they will be carried at the Client's sole risk. We may unload or dispose of them if necessary for safety or legal compliance, and the Client will be liable for any related costs, damage, or claims.
9. Access, Property Protection and Time Limits
9.1 The Client must ensure suitable access for loading and unloading at all relevant properties. This includes providing accurate information about stairs, lifts, corridors, door sizes, and any obstacles.
9.2 We may decline to move any item that we reasonably believe cannot be moved safely due to its size, weight, condition, or the access available. We accept no liability for any loss arising from this decision.
9.3 While our staff will take reasonable care to avoid damage, the Client is responsible for protecting floors, walls, and fixtures where necessary. We recommend using protective coverings in areas of particular concern.
9.4 Time estimates provided prior to the Service are not guaranteed. Unforeseen delays may occur due to traffic, access conditions, or other factors beyond our control.
10. Waste Regulations and Disposal
10.1 Man and Van Brent operates in accordance with applicable UK waste and environmental regulations. We will only remove waste where this has been agreed as part of the Service and where it is lawful for us to do so.
10.2 The Client must accurately describe any items requested to be removed as waste, including their type, approximate quantity, and any hazardous properties.
10.3 We do not handle hazardous or controlled waste such as asbestos, clinical waste, chemicals, or electrical items that require special disposal methods, unless explicitly agreed and appropriately licensed.
10.4 Where we agree to remove non-hazardous waste, it will be taken only to authorised facilities in compliance with UK waste regulations. Additional charges may apply for disposal fees or special handling.
10.5 The Client remains responsible for any waste that we are unable to collect or that is later found to be hazardous or illegal. The Client will indemnify us against any claims, fines, or costs arising from incorrect classification or unlawful waste.
11. Liability and Limitations
11.1 We will use reasonable care and skill in providing the Services. Our liability for loss or damage is subject to the limitations set out in this section.
11.2 We will not be liable for loss or damage arising from:
a. Inadequate or unsuitable packing by the Client where we did not provide the packing service
b. Normal wear and tear, scratching, or minor dents arising from handling and transport
d. Changes in atmospheric conditions such as damp, mould, or rust
e. Failure of the Client to take out adequate insurance for the Goods.
11.3 We are not liable for indirect or consequential losses including loss of profit, income, or business, or for any costs arising from delays unless expressly agreed in writing.
11.4 Our total liability for any claim, whether arising in contract, tort, or otherwise, shall not exceed a reasonable sum proportionate to the charges paid for the specific Service giving rise to the claim. This limitation applies to the extent permitted by law.
11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
12. Claims and Complaints
12.1 Any visible loss or damage to Goods or property should be reported to our staff as soon as reasonably possible and noted at the time of Service where feasible.
12.2 The Client must notify us in writing of any claim arising from the Services within a reasonable time of becoming aware of the issue. Failure to do so may affect our ability to investigate and, where appropriate, provide a remedy.
12.3 We will investigate all complaints and aim to respond within a reasonable period. The Client agrees to cooperate fully with any investigation, including providing photographs or other evidence where relevant.
13. Insurance
13.1 Man and Van Brent maintains appropriate insurance cover for its operations as required by law.
13.2 The Client is responsible for ensuring that the value of the Goods is adequately insured. We recommend that the Client arranges additional insurance cover for high value or particularly fragile items where appropriate.
14. Data Protection and Privacy
14.1 We collect and process personal data in order to provide our Services, manage bookings, take payment, and comply with legal obligations.
14.2 Personal information will be handled in accordance with applicable UK data protection laws. We will only share personal data with third parties where necessary for the provision of Services, for legal reasons, or with the Client's consent.
15. Amendments to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
15.2 Any changes to the Terms and Conditions will be effective when posted on our website or otherwise made available to Clients. Continued use of our Services following such changes constitutes acceptance of the updated Terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between Man and Van Brent and the Client in relation to the Services and supersede any prior understandings or representations.
18.2 No variation to these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of Man and Van Brent.
Cost-effective Prices on Man and Van Brent Services
When it's time to moving don't hesitate to call our man and van Brent experts!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: NW1 0NH
City: London
Country: United Kingdom
Web: https://manandvanbrent.org.uk/
Description: Everybody in Brent, NW1 benefits immensely from our man and van removal services, so why don’t you try them for yourself and call today.
